I had a very positive experience with Vishal Mega Mart, Joygachi branch. I purchased a dinner set from the store, but unfortunately plate was missing from the package. When I informed the store, the team was extremely helpful and supportive.I would especially like to appreciate Mr. Subha Saha (ASM – Habra Branch) for taking my concern very seriously and handling it with great professionalism. He personally looked into the matter, located the missing plate within 24 hours, and informed me to collect it.Even though I had lost my purchase bill, the team still assisted me without any hesitation. Since I live in Barasat, Mr. Subha Saha also arranged to send the plate to Barasat, which was truly thoughtful and beyond my expectations.Excellent customer service and genuine care for customers. Thank you to Mr. Subha Saha and the Vishal Mega Mart team for the quick resolution and support. Highly appreciated! 👍